Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at harry@805botanicals.store. Please note that returns will need to be sent to the following address: PO Box 237, Avila Beach CA 93424, United States

If your return is accepted, and if UPS was the intended carrier, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted. If USPS was the intended carrier for your package, then all you need to do is have a "return to sender" sticker, label or written instruction on the packaging for the mail carrier to see. They will pick it up at their own discretion. 

You can always contact us for any return question(s) at harry@805botanicals.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can always contact us for any question(s) at harry@805botanicals.store.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at harry@805botanicals.store.